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Bob: "I'd like to help you, but I can't. I'd like to tell you to take a copy of your policy to Norma Wilcox on... Norma Wilcox. W-I-L-C-O-X... on the third floor, but I can't. I' also do not advise you to fill out and file a WS2475 form with our legal department on the second floor. I would not expect someone to get back to you quickly to resolve the matter."
Bob: (sticking his head out of his cubicle) "I'm sorry, ma'am! I know you're upset! (whispering) "Now pretend you're upset."
Mrs. Hogenson: (cries and leaves the office)