Mrs. Hogenson is a character in The Incredibles.
In the first film, Mrs. Hogenson is upset that her claim is being denied by Bob. Therefore, she reacts by sobbing obnoxiously and blowing her nose, doing so loudly and wetly. However, Bob manages to cheer her up by saying, "I'd like to help you, but I can't. I'd like to tell you to take a copy of your policy to Norma Wilcox on... Norma Wilcox, W-I-L-C-O-X... on the 3rd floor, but I can't. I also do not advise you to fill out and file a WS2475 form with our legal department on the 2nd floor. I would not expect someone to get back to you quickly to resolve the matter." Mrs. Hogenson graciously tries to thank him, but he quickly silences her and shouts for the entire office to hear, "I'm sorry, ma'am! I know you're upset!" He then has her pretend to be upset as she leaves with his insurance policy loophole.